High End Movers LLC

I used High End movers for a move from Dallas to New York. My building New York requires a certificate of insurance. I passed this along to High End's dispatch team 3 weeks in advance and followed up every day by phone and email on if this was in route to my building. Each day they either said they would call me back or respond days later or after multiple phone calls to pester them. The day of my move I realized the COI they provided was the example template my building provided with their name simply stamped on. I had to miss multiple days of work sorting this out and eventually had them drop my stuff off on the side of the building and moved it in myself. I urge anyone moving to reconsider this company as they were incredibly unprofessional and made this move more difficult than needed.

Move size: Studio Service cost: $1500

Before I had hired this company I thought I had did my research I did a quick Google search and found various reviews that were good and uplifting and showed professionalism in this company. Myself my husband and my infant daughter were moving across Colorado to Florida and needed a moving company quickly. We went through someone named Maria who was located in Texas and I felt trusting in her and their company and their promises.Soon after they receive your money there was no contact I would have to call them several times emailed them several times I felt like I had to harass them to know where my belongings were. We hired them to move our things from May and to deliver on June 1 today is August 14 and we still have not been able to get a definite date of delivery today .I have been calling for hours with no one to answer the phones.Andrew their customer service representative has promised me several times that someone was going to get in contact with me over the last 60 days but with no luck. Fair Warning!!.

Move size: 3 Bedroom Home Service cost: $5000

The sad truth is that a 1-star review, is honestly too high for this company. I moved cross country from Colorado to Massachusetts and it was the worst experience I've ever had with a moving company. Overall the actual quote was over $200 from the original estimate, and they charged me an additional $500 to push back the delivery date one day, even though they were already late and I was out of the state for a family emergency. Whatever date you give them to have your stuff delivered means they DO NOT leave the storage facility until that date, so there is a 0% chance they show up when you request them to be. Their excuse is that they give themselves 20 business days to deliver it (meaning they give themselves a month). However, the worst part is truly their customer service. Once they have your stuff, you cannot reach them. Your original sales person will not answer your calls or emails, the dispatch number they give you won't answer, and if they do, they lie about the anticipated delivery date. There are better companies to use, and if I can prevent one person from using this company it will be worth the review. Moving is hard enough and this company honestly made my move so much harder and they just don't care. Please please please use a different company for your own sake.

Move size: 1 Bedroom Home Service cost: $3000